Shipping & Returns

One order, coffee from the roaster

Solution Coffee helps you buy whole-bean coffee from independent roasters. Our partner roasters prepare, package and ship their items directly. Contact support@solution.coffee for help with a purchase made through our store; we will coordinate with the roaster.

Purchases are one-time orders. We are not currently offering new subscriptions or automatically scheduling another coffee order after your purchase.

Delivery locations and shipping charges

We currently offer shipping within the United States, including all 50 states and Washington, DC. International shipping is not available. Available destinations and shipping charges are shown at checkout.

Standard shipping is $4.95 for merchandise below $50. Shipping is free at $50 or more, calculated after discounts and before tax. Shipping and applicable tax are shown before payment. Items from different roasters may arrive in separate packages.

Preparation, shipping and tracking

Orders are generally prepared for shipment within 1–3 business days after payment confirmation. Processing times are estimates and may vary based on roaster availability, order volume, weekends and holidays. Orders placed outside normal business hours may begin processing the next business day.

An order/payment confirmation means your order was received and payment status was recorded. It is not confirmation that a package has shipped. Shipping details and tracking are provided separately when available. Different roasters' items can be dispatched and delivered at different times.

If we cannot ship within the time promised, we will provide the notice and options required by applicable law, including agreement to a delay or cancellation and the refund due. An estimate does not remove those rights.

Correcting or cancelling an order

To request a cancellation or shipping-address change, contact support@solution.coffee as soon as possible with your order number. We will make reasonable efforts to accommodate your request, but cannot guarantee changes once an order has been submitted to the roaster or entered preparation. Your request is not confirmed until we notify you. This does not affect any cancellation or refund rights provided by applicable law.

Please check your address before checkout. If an address error causes a delivery problem, contact us so we can review the shipment and available options. Any additional charge must be explained and agreed before it is collected.

Damaged, incorrect or missing coffee

If your order arrives damaged, contains the wrong item, is missing items or does not arrive as expected, contact us promptly. Include the order number and a short description; photographs of the item, packaging and shipping label may help when appropriate. Do not send payment credentials.

We will investigate with the roaster or carrier and explain the remedy, such as replacement, refund or another resolution required by law. A carrier delivery scan does not automatically resolve every missing-package report. We do not require you to negotiate independently with a roaster to obtain order support. Contacting support@solution.coffee opens your support case; Solution Coffee coordinates the resolution with the roaster or carrier and keeps you informed.

Fresh-coffee returns and taste preferences

Because coffee is a perishable food product, we do not accept returns or exchanges for changes of mind or personal taste preferences. If your order arrives damaged, contains an incorrect item, or has a quality issue, contact support@solution.coffee with your order number and a description of the issue. We may request photographs to help resolve your concern and will arrange an appropriate replacement or refund. Please do not return coffee without contacting us first. This policy does not limit your rights under applicable law.

Tasting notes and the quiz help you choose a coffee, but taste is personal. If a coffee is not what you expected, contact us; we can discuss the issue and help you choose or brew your next bag. A brewing suggestion is not a substitute for a remedy you are legally entitled to receive.

Please do not send coffee back without return instructions. If a return is needed to resolve an issue, we will explain the address, handling and who pays any return shipping before you send it.

Refunds

When a refund is due, we will confirm its amount and initiate it through the original payment method where possible. We will explain the treatment of item costs, applicable tax and shipping for the specific resolution, consistent with applicable law. Your payment provider may take additional time to display it.

For mixed-roaster orders, an issue may affect one shipment or the whole order; we will identify which items and charges the resolution covers.

Test orders

While the website is marked test-only or sandbox, no real payment is taken and no coffee will ship. Test emails may go to a designated test inbox.